1. Introduction and Preliminary Provisions

This Privacy Policy delineates the obligations of Conveyancers Australia (referred to herein as “the Company”, “we”, “us”, or “our”) regarding the collection, utilisation, dissemination, and safeguarding of personal information. The Company is bound by the Australian Privacy Principles (APPs) enshrined within the Privacy Act 1988 (Cth). Given our role as an intermediary facilitating referrals to legal and conveyancing practitioners, the judicious management of your data is paramount to our operational integrity.

2. Typology of Information Collected

We collect personal information exclusively to the extent that it is reasonably necessary for one or more of our business functions. The categories of information we may collect comprise:

• Biographical and Contact Data: Names, residential addresses, telephone numbers, and email addresses.

• Property and Transactional Data: Details pertaining to the property being transacted, proposed settlement dates, contractual conditions, and financial parameters requisite for selecting an appropriate conveyancer.

• Digital and Telemetry Data: IP addresses, browser specifications, navigational behaviour on our platform, and data gathered via cookies and analogous tracking technologies.

3. Methodologies of Collection

The Company adheres to the principle of direct collection. We solicit personal information primarily when you:

• Submit an online enquiry or utilise our matching algorithms.

• Communicate with our consultants via telephone, electronic mail, or integrated chat interfaces.

• Subscribe to our newsletters or participate in promotional initiatives. Where it is impracticable to collect information directly from you, we may obtain it from third parties (such as real estate agents or mortgage brokers), provided you have authorised such secondary collection.

4. Purposes of Utilisation and Disclosure

Your personal information is primarily harnessed to seamlessly connect you with suitably qualified conveyancing practitioners. Specifically, we utilise and disclose your data to:

• Assess your specific conveyancing requirements and match you with an appropriate practitioner from our curated panel.

• Transmit your contact and property details to the selected conveyancing firm, enabling them to initiate contact and furnish a formal quotation or retainer agreement.

• Administer our digital platform, enhance user experience, and conduct rudimentary internal analytics.

• Discharge any statutory or regulatory obligations mandated by Australian law.

5. Third-Party Disclosures and Cross-Border Data Transfers

The crux of our service necessitates the disclosure of your personal information to third-party conveyancers and legal practitioners. By engaging our service, you provide explicit consent for this disclosure. Furthermore, we may disclose your information to auxiliary service providers (e.g., cloud infrastructure hosts and CRM administrators).

While the majority of our data repositories are domiciled within Australia, select third-party service providers may utilise servers located in overseas jurisdictions. We take commercially reasonable steps to ensure that these offshore entities are bound by privacy obligations commensurate with the APPs.

6. Data Integrity and Security Protocols

The Company deploys a robust matrix of technical and organisational countermeasures to protect your personal information against unauthorised access, exfiltration, modification, or inadvertent destruction. These measures encompass cryptographic protocols in data transmission (SSL/TLS), role-based access controls for personnel, and periodic cybersecurity audits. Information that is no longer required for its designated purpose, nor subject to statutory retention periods, is irrevocably destroyed or comprehensively de-identified.

7. Access, Rectification, and Grievance Resolution

You possess a statutory right to request access to, and rectification of, the personal information we hold about you. Should you wish to exercise these rights, or if you harbour a grievance regarding our compliance with the APPs, you are invited to direct your correspondence to our Privacy Officer. We undertake to acknowledge and investigate all formal complaints within thirty (30) days. Should our internal resolution mechanisms prove unsatisfactory, you maintain the prerogative to escalate the matter to the Office of the Australian Information Commissioner (OAIC).

8. Cookies and Similar Tracking Technologies

Our website uses cookies and similar technologies to support website functionality, understand how visitors interact with our platform, improve the user experience, and assist with the operation and security of our online services. Cookies are small data files that may be stored on your device when you visit the website.

Depending on the technologies enabled on the website, cookies and similar technologies may collect or record information such as your IP address, browser type, device information, pages visited, referral source, session information, and interactions with website features. This supplements the Digital and Telemetry Data described in Section 2 of this Privacy Policy.

We may use the following categories of cookies and similar technologies:

Strictly Necessary Cookies: These support essential website functions, security, form operation, session management, and other features necessary for the website to function correctly.

Functional Cookies: These may remember choices or preferences and help provide a more consistent website experience.

Analytics and Performance Cookies: These may help us understand website traffic, navigation patterns, page performance, and how visitors use our platform so that we can improve the Service.

Our online enquiry and contract-review forms are provided through Fluent Forms. When you submit a form, the information you enter, and any files you choose to upload where a file-upload field is provided, may be processed through the website in order to receive and administer your enquiry. Form-related functionality may also use technical cookies or session technologies where required for proper operation, security, spam prevention, or submission processing.

Where third-party website, hosting, analytics, security, form-processing, or other service providers place or access cookies or similar technologies, their handling of information may also be governed by their own privacy practices. As stated in Section 5, some service providers may process information using infrastructure located outside Australia.

You can generally control or delete cookies through your browser settings. Blocking certain cookies may affect the availability or operation of parts of the website, including interactive features and online forms. Where the website presents a cookie consent or preference tool, you may also use that tool to manage non-essential cookie preferences.

We may update our use of cookies and similar technologies as the website and our service providers change. Material changes affecting how personal information is handled will be reflected in this Privacy Policy.

9. Contact Coordinates Conveyancers Australia Attention:

• The Privacy Officer Address: Sancorp Industries P/L
• Email: admin@conveyancers.com.au
• Contact Number: 0266222222
• Effective Date: 28 August 2026